My letter to Imprint

Below is a letter I sent to Imprint in regards to the wonderufl service we students recieve.

To the editor,

I am currently a UW student studying on exchange at the Universitat Mannheim, Germany. I've been struggling with the concept of how to get my OSAP (every student's favorite task) and ran into a problem; SAFA has no email address. I only have a cell phone and calling Canada runs me about 2.50 EUROS/min; I obviously have a dilemma. So I send a Polite email to the registrars office in the hopes I could get pointed to a person (Perhaps a friend in SAFA, perhaps they could simply phone and ask, or heck... even walk over and ask.) Alas, my hopes of friendly, kind, and helpful service were in vain (silly student, this is Waterloo... here there are rooms where they take your student number and plug it into equations... because you're nothing more than a number to play games with, and yea know... suck money out of... but I digress). My email immediately states I am in germany, I need my OSAP, and it would be helpful if anyone could point me in the right direction. My reply is:
"Hello; This is not my area of knowledge... please see information below to find your contact and other information regarding OSAP and Student Award concerns." Then there is a giant mess of Ctrl+C, Ctrl+V mayhem, containing... the contact info from the SAFA webpage. What does this person think I am? A Brock Student? Egads people this is waterloo... we know how to use a google-powered search tool, and navigate webpages (Mother Google ensures it).

Thanks a lot. No sorry, nothing. Just "You sound like a moron...I'm the waterloo admin....fuck your couch." I'm in Germany here people, mail is a little long, fax is just non-existent for anyone under 35, and phone is insanely expensive (not to mention the 6 hour time difference). Sufficed to say, this is ridiculous, when will the customer service we pay for (because lets face it... we're the customers and we pay) begin? You'd think I'd get a little more help due to the circumstances; sadly no.
So when you're standing in the long line with a heavy backpack on, and a bajillion lost/confused frosh infront of you, take solace in the fact that you dont have an ocean (as well as France) in your way.